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Frequently asked questions.
Everything you need to know before you claim a spot, choose an ink, or join us live.
How does the updated rarity tier system work?
Your verified live break entries determine your tier. Spending rank and weekly attendance are no longer requirements. Iconic is a manual community honor, never an automatic promotion.
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UncommonWhite Book1st live break entered.
RareBronze Triangle5+ breaks entered.
Super RareSilver Diamond10+ breaks entered.
LegendaryGold Pentagon20+ breaks entered.Priority opening on stream.
EpicRainbow Fan45+ breaks entered.24-hour early access to claim spots in highly anticipated drops or Mega Breaks before the public.
EnchantedRainbow Hexagon75+ breaks entered.Enjoy 5% off all breaks with your member code. Stacks with other discounts. Find your code in My Account.
IconicOriginal rainbow circleManually awarded only.A separate honorary status for our stream moderators and top supporters. The Enchanted discount unlocks only when you also earn Enchanted.
Enchanted members: enter your member code at checkout to receive 5% off all breaks. Early-access reservations are still being configured separately.
See your rarity progress →What services do you offer?
We host live Pack Battles and Color Breaks. We also offer single packs, unique merch, and family-friendly entertainment.
What is a Pack Battle?
A Pack Battle is a live, interactive Lorcana experience. Each participant purchases a spot with a set number of sealed booster packs, which we open live on stream. The highest-value card wins the battle and an extra pack.
What is a Color Break?
A Color Break is a live Lorcana format where participants purchase a specific ink color instead of individual packs. We open the break live, and you receive every card pulled in your chosen ink.
How does it work?
All packs in the break or battle are opened live on stream. The cards from your assigned color or packs belong to you, and each participant receives the same number of packs for that event.
Can I cancel my order?
Cancellations are allowed only before packs are opened and before Love and Lorcana purchases the shipping label. Once either occurs, the order is no longer eligible for cancellation. All cards pulled belong to the buyer.
To request cancellation or report a damaged, missing, or incorrect item, email jennab@loveandlorcana.com. This cancellation rule does not limit rights or remedies required by applicable law.
What makes Love & Lorcana different?
Community first, not volume first. We focus on fair formats, fun battles, and real interaction—not rushing through breaks. Everyone gets the same attention whether you buy one spot or ten.
Where can I sign up for product-drop emails?
Use the official Love & Lorcana email signup form for product-drop announcements.
How do I get a spot?
Visit the shop and purchase any available Pack Battle or Color Break. Check the Live Now category to see which events are currently filling.
How do giveaways and promotions work?
Giveaways are announced live or on our social platforms. Any eligibility requirements—such as following, commenting, or purchasing—will be clearly stated.
Redeem a giveaway →How does shipping work?
We take pride in fast handling, usually within one to two business days after the stream. Carrier transit times can vary.
What if there’s an issue with my order?
If something doesn’t look right, please contact us directly. We’ll always review concerns fairly and professionally.
How do I request access, a correction, or account deletion?
Email jennab@loveandlorcana.com with your request. We may need to verify account ownership. Do not include passwords or payment-card details. Read our account choices and retention information for details.
How do I join the community?
Come say hello through our social hub, watch us live on Kick, or join the conversation on Discord.
Still wondering?